Statute

TERMS AND CONDITIONS OF THE ONLINE STORE WWW.PM.COM.PL

The User has the right to negotiate the terms of the Sales Agreement with the Seller before placing the Order. If the User resigns from the possibility of concluding a Sales Agreement through individual negotiations, these Regulations shall apply.

CHAPTER I - DEFINITIONS:

The terms used in these Regulations mean:

1. Seller - Ms. Mariola Kubiak, running a sole proprietorship under the name Kubiak Mariola, PPHU P & M at the address: ul. Tomaszowska 22H, 96-200 Rawa Mazowiecka, according to the entry in the Central Register and Information on Economic Activity of the Republic of Poland supervised by the Ministry of Entrepreneurship and Technology, the body that entered the Seller into CEiDG: Rawa Mazowiecka City Hall, NIP: 835-112-69-08, REGON 750187472, contact phone number +48 504287478 , every day from Monday to Friday on working days from 8:00 to 16:00 (connection fee according to the tariff of the operator whose services the User uses); e-mail: sklep@pm.com.pl

2. Online Store - an online platform run by the Seller in Polish at the URL address: www.pm.com.pl enabling the conclusion of Sales Agreements;

3. Ordering Party - an adult natural person with legal capacity (which also includes a natural person running a sole proprietorship), a legal person or an organizational unit that is not a legal person, to whom specific provisions grant legal capacity, placing an Order in the Online Store;

4. User - any person using the Online Store website;

5. Goods or Goods - clothing offered by the Seller for retail sale in the Online Store;

6. Goods page - a single subpage in the Online Store, which presents detailed information about the Goods;

7. Price - the gross price of the Goods placed next to the information about the Goods, but not including the costs of delivering the Goods to the Ordering Party;

8. Order - a declaration of will of the Ordering Party submitted via the Online Store, indicating the Goods or a set of Goods specified for execution by the Ordering Party, in accordance with these Regulations;

9. Working days - days of the week from Monday to Friday, excluding public holidays;

10. Sales contract - a contract for the sale of Goods within the meaning of the Civil Code concluded between the Seller and the Ordering Party using the Online Store, and if the Ordering Party is a Consumer, a distance sales contract within the meaning of the provisions of the Consumer Act;

11. Consumer - a natural person making a legal transaction with the Seller not directly related to its business or professional activity, in accordance with the definition contained in art. 22(1) of the Civil Code;

12. Customer Account - a tool available in the Online Store system, which, after entering the e-mail address (Login) and Password, enables, among others, tracking the stages of order fulfillment on the Online Store website, viewing the history of Orders, editing the contact details of the Ordering Party and changing the Password, etc.;

13. Login - e-mail address indicated by the User during registration in the Online Store, required together with the Password to set up the Ordering Party Account;

14. Password - a string of letters, numbers or other characters selected by the User when registering the Ordering Party's Account, used to secure access to the Ordering Party's Account;

15. Civil Code - Act of 24 April 1964. Civil Code (consolidated text, Journal of Laws of 2019, item 1145, as amended);

16. Consumer Act - the Act of May 30, 2014 on consumer rights (consolidated text, Journal of Laws of 2019, item 134, as amended);

17. Act on the provision of electronic services - the Act of 18 July 2002 on the provision of electronic services (consolidated text, Journal of Laws of 2019, item 123, as amended);

18. Code of good practice - a set of rules of conduct, in particular ethical and professional standards referred to in art. 2 points 5 of the Act on Counteracting Unfair Market Practices of August 23, 2007 (consolidated text, Journal of Laws of 2017, item 2070, as amended);

19. Regulations - these regulations of the Online Store.

CHAPTER II - GENERAL PROVISIONS:

1. Placing an Order for the Goods offered in the Online Store and the execution of Orders takes place on the basis of these Regulations and generally applicable laws. These Regulations are the regulations referred to in art. 8. Act on the provision of electronic services.

2. The number of offered Goods covered by the promotion or subject to sale is limited. Orders for such Goods shall be processed in the order in which they were placed by the Ordering Party, until stocks run out. Promotions offered in the Online Store do not combine, unless otherwise provided for in the rules of a given promotion posted in the Online Store.

3. The information provided in the Online Store (in particular regarding the Prices of Goods) does not constitute a commercial offer within the meaning of art. 66 of the Civil Code, they constitute only an invitation to submit tenders specified in Art. 71 of the Civil Code.

4. All prices given on the Online Store website are expressed in Polish zlotys (PLN) and are gross prices (including VAT).

5. It is forbidden to use the Online Store or the website www.pm.com.pl by Ordering Parties or Users to send unsolicited commercial information, the so-called spam within the meaning of the Act on the provision of electronic services, as well as using the Online Store website in a manner contrary to the law, decency, infringing the personal rights of third parties or the legitimate interests of the Seller.

6. In order to use the Online Store, the User should obtain access to a computer station or other end device with access to the Internet and active e-mail on their own. Using the Online Store is possible for a User with the following equipment:

a. a PC or other device with Internet access;

b. Internet access;

c. web browser, e.g. Firefox, Internet Explorer or Google Chrome or other;

d. an active e-mail account.

7. Direct contact with the Seller is possible by e-mail or telephone. All contact details of the Seller are provided in these Regulations and on the Online Store website in the Contact Us tab.

8. The Seller informs that he does not apply any Code of Good Practice.

CHAPTER III - SERVICES PROVIDED ELECTRONICALLY:

1. Services provided electronically under these Regulations consist in enabling Users to make purchases in the Online Store, in particular using the Orderer's Account and providing the service of reminding the Password to the Orderer's Account, the "Add to favorites" service, the "Wishlist" service, the Comparison", "Add an opinion" service and the service of receiving commercial, advertising and marketing information from the Seller by e-mail (newsletter). These services are provided 24 hours a day, 7 days a week. These services are free of charge for Users.

2. Using the Ordering Party Account service requires the User to register and provide personal data (name and surname, address, telephone number, possibly another delivery address, possibly NIP and address of the company's registered office, e-mail address which is also a Login) and setting a Password. A message confirming successful registration will be sent to the User's e-mail address indicated in the registration form. Upon confirmation of the registration of the Orderer's Account, an agreement regarding the maintenance of the Orderer's Account is concluded between the User and the Seller under the conditions set out in the Regulations.

3. Registration of the Orderer's Account is free and voluntary. Login and Password are confidential. The Ordering Party using the Login and Password is asked to keep this information confidential. The password is not known to the Seller.

4. Each User may have only one Customer Account in the Online Store. The Ordering Party's Account is non-transferable, the User is not allowed to use the Ordering Party's Account of other Users and provide other persons with the possibility of using the Ordering Party's Account, including the Login and Password. By contacting the Seller, the User may resign from the Orderer's Account at any time.

5. The "Add to Favorites" service consists in enabling the User with an active Ordering Party Account, after logging in to his Account, to remember the Goods selected by the Online Store system. The remembered Goods are in the storage room visible to the User only after logging in to their Customer Account until the Goods are removed, and the User can view or order such Goods without having to search for them in the Online Store.

6. The "Wish list" service consists in enabling the User with an active Ordering Party Account, after logging in to his Account, to remember the Goods selected by the Online Store system. The remembered Goods are in the storage room visible to the User only after logging in to their Customer Account until the Goods are removed, and the User can view or order such Goods without having to search for them in the Online Store.

7. The "Comparison" service consists in enabling the User to remember the Goods selected by him, and then compare them in order to make it easier for the User to select the Goods.

8. The Ordering Party Account Password reminder service consists in enabling the User who registered the Ordering Party Account to send a link to the e-mail address indicated during the registration of the Ordering Party Account, which will enable the User to create a new password for the Ordering Party Account.

9. The use of the newsletter service is possible by any User who agrees to subscribe to the newsletter when placing an Order or registering the Ordering Party's Account, or enters an e-mail address in the field provided for this purpose in the Online Store. Upon subscribing to the newsletter, an agreement for the provision of electronic services is concluded between the User and the Seller under the conditions set out in the Regulations. The User may unsubscribe from receiving the newsletter at any time by contacting the Seller or re-entering the email address provided when subscribing to the newsletter subscription field in the Online Store.

10. The service of recommending the Goods on social networking sites indicated on the Goods Website consists in enabling the User, registered on a given website, to publish individual and subjective statements of the User regarding the Goods together with a link to the Goods Page. The User does not receive any remuneration from the Seller or other benefits for using this service.

11. The service of posting opinions consists in enabling the User to send to the Seller an opinion about the Goods on the Goods Website, along with a five-star rating of the Goods, using the form available on the Goods Website. The opinion appears on the Goods Page after its acceptance by the Seller. The User does not receive any remuneration from the Seller or other benefits for using this service.

12. By posting and/or making content available through the free services offered by the Seller, referred to in these Regulations, the User voluntarily disseminates the content. In case of any doubts, it should be assumed that the Seller only provides the Users with appropriate IT resources for sharing and disseminating content, but this content should not be equated with the views of the Seller. Each User is responsible for the content they post by using the services provided electronically by the Seller.

13. Users may not post or share content that could in any way infringe the personal rights of third parties or the Seller, or infringe any other rights of third parties, including copyrights, industrial property rights, trade secrets. It is also forbidden for Users to post any offensive content, violating good manners, legal regulations or social norms, or content containing any personal data of third parties without their consent, as well as advertising content.

14. The contract for the provision of electronic services by the Seller in the scope of the Ordering Party's Account, newsletter and other services described in this Chapter is concluded for an indefinite period. The user may terminate this agreement free of charge at any time. Termination of the agreement on the provision of electronic services by either party shall not affect the performance of already concluded Sales Agreements, unless the parties agree otherwise.

15. The Seller may terminate the contract for the provision of electronic services with a 14-day notice period if:

a. the purpose of registration or the way of using the services is inconsistent with the rules and purpose of the Online Store,

b. the User's activity is contrary to applicable moral norms, calls for violence or committing a crime, and also if it violates the rights of third parties,

c. the Seller has received an official notification about the unlawful nature of the provided data of the Ordering Party or related activities,

d. The Ordering Party or the User is allowed to send unsolicited commercial information,

e. The Ordering Party or the User violates the provisions of the Regulations in a gross or persistent manner,

f. the address data provided by the Ordering Party raise objectively justified doubts as to their correctness or truthfulness, and these doubts could not be removed by telephone contact or via e-mail.

16. The Seller makes every effort to ensure proper and uninterrupted operation of the Online Store. In the event that the services or other services offered by the Seller indicated in these Regulations, e.g. are inconsistent with it, do not work properly, the User has the right to submit a complaint. Users are asked to submit complaints in electronic form to the e-mail address: sklep@pm.com.pl or in writing to the Seller's address. Users are asked, in order to improve the complaint handling process, to indicate in the complaint their personal data, contact telephone number or e-mail address and to describe the reported objections.

17. Complaints related to the services provided electronically by the Seller are considered within 30 days from the submission of the relevant complaint, in accordance with applicable regulations. The User will be informed by the Seller about the manner of its consideration.

CHAPTER IV - ORDER AND CONCLUSION OF A SALES AGREEMENT:

1. To place an Order in the Online Store, the User may, but does not have to, register and create an Ordering Party Account. If an Ordering Party Account is created, the Ordering Party does not have to re-enter their personal data for subsequent Orders.

2. Placing Orders in the Online Store is possible 24 hours a day, 7 days a week, however, Orders are processed only on Business Days.

a. selecting the Goods to be purchased, the quantity of the Goods, or selecting other parameters characteristic of a given Good, if such are available for selection on the Goods Page (e.g. size, color), clicking the "Add to Cart" button,

b. then, after selecting all the ordered Goods, click the Cart logo in the upper right corner of the Online Store and click the "Order Finalization" button,

c. then: either log in to the Orderer's Account by entering your Login and Password and provide your personal data in accordance with the information in the Order form, or provide your personal data and data for order execution once (shopping without registering as a "guest"), User may also create an Ordering Party Account, and then confirm that you have read the Regulations, or enter comments addressed to the Seller in the field indicated for this purpose;

d. then, in order to complete the Order placement, click on the "Order with obligation to pay" button.

3. After placing the Order, the Ordering Party receives a reply to the e-mail confirming the submission of the Order with the Order number. The sales contract is concluded at the moment of sending the Order with the given Order number to the Ordering Party. The sales contract is concluded in Polish.

4. Until the "Order with obligation to pay" button is clicked, the User may at any time change the previously made selection of Goods, its quantity or interrupt the ordering process and cancel the Order. The Seller does not specify the minimum value of the Order in the Online Store.

5. The content of the Sales Agreements is stored by the IT system of the Online Store for the period of having the Customer's Account in the Online Store, and the content of these agreements is made available only to the parties to the Sales Agreement. Each Orderer, after logging in to the Orderer's Account, has access to all their Sales Agreements concluded via the Online Store website for the period of their storage in the IT system specified in the first sentence. In the absence of an Ordering Party Account, the content of Sales Agreements concluded using the Online Store is stored by the Store's IT system until the end of the Seller's liability under the warranty.

SECTION V - FORMS OF PAYMENT, DELIVERY COSTS:

1. The payment methods available in the Online Store are:

a. prepayment to the Seller's account by traditional bank transfer. Payments for ordered Goods together with delivery costs should be made to the account number: PKOBP 14 1020 4580 0000 1602 0083 1032 The Ordering Party is asked to enter the Order number from the Online Store received in the e-mail confirming the Order in the title of the transfer. Making a payment in an incorrect amount may significantly extend the term of the Order,

b. prepayment using the payU electronic payment system, also using credit cards (supported payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro),
prepayment via online payment imoje.pl, also with the option of paying for 21 days after the purchase - "Buy with Twisto, i.e. "Buy now, pay in 21 days " offered by Twisto Polska Sp. z o. o. in cooperation with ING Bank Śląski SA Detailed rules of this form of purchase are available at: https://www.twisto.pl/ and using payment cards, instant transfers and other payment instruments,

c. payment "cash on delivery" - upon receipt of the Goods from the courier.

2. Electronic payments via PayU are made in such a way that the Ordering Party making the payment for the Order is redirected to the transaction website. After logging in, the Ordering Party receives a ready-to-accept transfer form with the appropriate amount, transfer title and Seller's details. After accepting the transfer, the Ordering Party is redirected back to the Online Store. Payments via the payU online payment system are handled by PayU SA with its registered office in Poznań, 60-166 Poznań, at ul. Grunwaldzka 186, a national payment institution, supervised by the Polish Financial Supervision Authority, entered into the Register of Payment Services under number IP1/2012, entered into the Register of Entrepreneurs kept by the District Court in Poznań - Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under number KRS 0000274399, with a share capital of PLN 4,944,000, fully paid up, with a tax identification number NIP: 779-23-08-495, REGON 300523444.
The personal data of the Ordering Party are transferred via the online payment system to PayU SA, which is the administrator of their personal data.

3. Online payments via Moje.pl are handled by ING Bank Śląski SA, ul. Sokolska 34, 40-086 Katowice, entered into the Register of Entrepreneurs at the District Court Katowice - Wschód, VIII Commercial Division of the National Court Register under KRS number 0000005459, share capital in the amount of PLN 130,100,000.00 paid in full, NIP: 634-013-54 -75, REGON: 271514909. Detailed rules for using this form of payment, regulations are available at: www.imoje.pl and www.twisto.pl

4. If prepayment is selected, the Seller expects payment for the Order within 7 days from the conclusion of the Sales Agreement. In the event that the Ordering Party fails to pay for the Order within the time limit referred to in the previous sentence, the Seller sets an additional deadline for the Ordering Party to make the payment and informs the Ordering Party about it via e-mail. The information on the additional deadline for payment also includes information that after the expiry of this deadline, the Seller will withdraw from the Sales Agreement. In the event of ineffective expiry of the second deadline for payment, the Seller will send the Ordering Party by e-mail a statement of withdrawal from the contract pursuant to art. 491 of the Civil Code.

5. The time of commencement of the execution of the Order coincides with the moment the payment is credited to the Seller's bank account specified in the Order confirmation (in the case of payment by traditional bank transfer) or the moment the Seller obtains information about the payment from the electronic payment system (in the case of payment using the electronic payment system or via imoje.pl) or at the moment of concluding the Sales Agreement (if you choose cash on delivery upon receipt of the Goods from the courier).

6. Orders in the territory of the Republic of Poland are carried out via the DPD courier company. The shipping cost is PLN 14 gross, for cash on delivery the shipping cost is PLN 18 gross. Delivery time from 1-3 working days.

7. The total cost of delivery of the Goods (i.e. the price of the Goods together with the costs of the selected method of delivery of the Order depending on the form of payment) are visible to the Ordering Party when placing the Order, in the e-mail confirming the Order and in the "My account/orders" tab after logging into the Account of the Ordering Party. The Consumer will be charged with additional costs only after obtaining the Consumer's express consent.

CHAPTER VI - ORDER EXECUTION:

1. For a given Order, the Price from the moment of placing the Order is binding.

2. Immediately available Goods are sent immediately, at the latest within 2 Business Days after the payment for the Order is credited to the Seller's account or after receiving information from the electronic payment system about the payment. Goods available for the User's special order are sent to the Consumer within a maximum of 30 days from the date of placing the Order, unless the parties to the Sales Agreement agree on a different date.

3. Estimated Order completion time is the time that elapses from the acceptance of the Order for execution until the dispatch of the ordered Goods, where only Business Days are taken into account here. The date of receipt of the shipment = execution time + estimated delivery time.

4. However, if the Order contains Goods which cannot be shipped, the Seller shall immediately inform the Ordering Party by e-mail or telephone. The Customer who is a Consumer has the right to resign from the entire Order, or to resign from the Goods that are missing, or to agree to extend the time of the Order, or to fulfill the Order in parts, or to consent to the replacement of the missing Goods with similar ones of similar features and price.

5. Deliveries of the ordered Goods are carried out within the territory of the Republic of Poland, however, in the event of a delivery address outside of Poland, the Ordering Party is asked to immediately contact the Seller in order to determine the individual terms of the Sales Agreement, in particular the costs of delivery of the Order.

6. The Ordering Party undertakes to collect the ordered Goods and/or to pay the Price for the Order indicated by the Seller.

7. If the Ordering Party is not a Consumer, the Seller reserves the ownership of the Goods until the Price is paid, in accordance with the provisions of these Regulations.

8. A fiscal receipt or a VAT invoice is issued for each sold Good, provided that the Ordering Party indicated a request for an invoice and provided the data necessary for its issuance. The invoice is sent by e-mail to the Ordering Party to the e-mail address indicated when placing the Order. The Ordering Party hereby consents to the sending of invoices referred to in art. 106n sec. 1. the Act of March 11, 2004 on tax on goods and services (consolidated text, Journal of Laws of 2018, item 2174, as amended). The sales document is a written confirmation of the content of the placed Order and the concluded Sales Agreement.

9. The Seller undertakes to deliver the Goods without defects, excluding any defects indicated in the sales offer on individual Goods Pages in the Online Store.

10. The Ordering Party is kept informed about the change in the status of the Order by e-mail.

CHAPTER VII - THE CONSUMER'S RIGHT TO WITHDRAW FROM THE SALES AGREEMENT:

1. Pursuant to Art. 27 of the Consumer Act, the Seller informs about the Consumer's right to withdraw from the Sales Agreement within 14 days without giving any reason. The deadline to withdraw from the Agreement expires after 14 days from the date on which the Consumer came into possession of the item or on which a third party other than the carrier and indicated by the Consumer came into possession of the item.

2. To exercise the right to withdraw from the Sales Agreement, the Seller must be informed about the decision to withdraw from the Sales Agreement by an unequivocal statement (e.g. in the form of a letter sent by letter or e-mail). If the Consumer uses the form of sending a declaration of withdrawal from the Sales Agreement by e-mail, the Seller will immediately send the Consumer a confirmation of receipt of information about withdrawal from the contract on a durable medium (e.g. by e-mail).

3. The consumer may also use the model withdrawal form, which is attached as Appendix 1 to these Regulations, but it is not mandatory.

4. To meet the deadline to withdraw from the Sales Agreement, it is enough to send information regarding the exercise of the Consumer's right to withdraw from the contract before the deadline to withdraw from the Sales Agreement.

5. Effects of withdrawal from the contract : in the event of withdrawal from the Sales Agreement, the Seller returns to the Consumer all payments received from him, including the costs of delivery of the Goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Consumer's decision to exercise the right to withdraw from the Sales Agreement.

6. The Seller will return the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer expressly agreed to a different solution; in any case, the Consumer will not incur any fees in connection with this refund. In the case of payment for the Goods with a payment or credit card, the refund is made to the bank account assigned to the card. The Seller may withhold the reimbursement until receipt of the Goods or until proof of their return is provided to him, depending on which event occurs first.

7. Returned Goods The consumer is asked to send back or deliver to the following address of the Seller: Kubiak Mariola, PPHU P & M ul. Tomaszowska 22H, 96-200 Rawa Mazowiecka, immediately, and in any case not later than 14 days from the date on which the Consumer informed the Seller about the withdrawal from the Sales Agreement. The deadline is met if the Consumer sends back the Goods before the expiry of the 14-day period. The consumer will have to bear the direct cost of returning the Goods. The consumer is asked to properly secure the returned Goods for the time of shipment.

8. The consumer is only liable for a decrease in the value of the Goods resulting from using them in a different way than was necessary to establish the nature, characteristics and functioning of the Goods. This means that if the Consumer returns the Goods damaged, used for a purpose other than necessary to establish the nature, characteristics and functioning of the Goods, the Seller is entitled to refund the Consumer the Price reduced by the lost value of the Goods through incorrect use of the Goods. The consumer is asked to properly secure the returned Goods for the time of their transport to the Seller.

9. Pursuant to the provisions of art. 38 of the Consumer Act, the Consumer is not entitled to withdraw from the Sales Agreement in relation to contracts:

a. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the Sales Agreement;

b. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the Sales Agreement;

c. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs (e.g. Goods that are personalized with embroidery, screen printing, sublimation, thermal transfer according to the pattern at the request of the Ordering Party or according to the instructions given by him);

d. in which the subject of the service is an item that deteriorates quickly or has a short shelf life;

e. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;

f. in which the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery;

g. in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the Sales Agreement, and the delivery of which may take place only after 30 days and whose value depends on market fluctuations over which the Seller has no control;

h. in which the Consumer explicitly demanded that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the Consumer, or provides items other than spare parts necessary to perform the repair or maintenance, the Consumer is entitled to withdraw from the Sales Agreement in relation to additional services or items;

in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;

j. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement;

k. concluded by way of a public auction;

l. for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the Sales Agreement specifies the day or period of service provision;

m. for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer before the deadline to withdraw from the Sales Agreement and after informing him by the Seller about the loss of the right to withdraw from the Sales Agreement.

CHAPTER VIII - COMPLAINTS:

1. The Seller is liable for defects in the Goods, in accordance with the liability rules set out in the provisions of the Civil Code, in particular art. 556 and 556(1) - 576 of the Civil Code. If the buyer of the Goods is not a Consumer, the Seller's liability under the warranty is excluded pursuant to art. 558 § 1 of the Civil Code.

2. In the event of defects in the Goods, the Ordering Party may submit a complaint to the Seller by sending it by e-mail to the e-mail address: sklep@pm.com.pl or by post to the following address: Kubiak Mariola, PPHU P & M ul. Tomaszowska 22H, 96-200 Rawa Mazowiecka. The warranty for the Goods is provided by their manufacturer.

3. The Ordering Party, sending the complained Goods to the Seller, is asked, in order to improve the course of complaint handling, to provide the following data: name and surname, exact address of residence, Order number, e-mail address and to accurately describe the defect of the Goods and the claimant's request. When submitting a complaint, the Ordering Party is also asked to attach a copy of the proof of purchase.

4. Complaints are considered within 14 days of submitting the relevant complaint, in accordance with applicable regulations. The Ordering Party will be informed about the manner of its consideration by the Seller.

5. The Seller informs that he consents to the settlement of consumer disputes under the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 1823). If the complaint is not accepted by the Seller, the Consumer may use out-of-court methods of dealing with complaints and pursuing claims and ask for intervention to the Provincial Inspectorate of Trade Inspection in Łódź, ul. Gdańska 38, 90-950 Łódź, www.wiih.lodz.pl Detailed procedures for using the help of the Trade Inspection are available on the website of the Office and on the website www.uokik.gov.pl in the "Settlement of consumer disputes" and "Important addresses" tabs. . Out-of-court pursuit of claims after the end of the complaint procedure is free of charge. In the case of the Ordering Party who is a Consumer who wants to use out-of-court redress, there is also the possibility of submitting a complaint via the EU ODR internet platform, available at http://ec.europa.eu/consumers/odr/

CHAPTER IX - PERSONAL DATA:

1. By placing an Order in the Online Store without registering the Orderer's Account, and/or registering the Orderer's Account, and/or contacting the Seller (by e-mail or telephone), and/or subscribing to the newsletter, and/or using other services provided by the Seller by electronic means indicated in Chapter III of these Regulations - provides the Seller with his personal data (name and surname, address, e-mail address, telephone number, possibly company name, business address, tax identification number, IP address of the computer used by the User when using the online store).

2. In the event of placing an Order without registering the Orderer's Account, and/or contacting the Seller, and/or using other services provided by the Seller electronically - the legal basis for the processing of personal data is the performance of the Sales Agreement/contract for the provision of electronic services selected by the User , and/or taking actions aimed at concluding a Sales Agreement/contract for the provision of electronic services, contacting the User, based on the User's request, in accordance with the provisions of art. 6. sec. 1. lit. b) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation data) (hereinafter referred to as the " GDPR Regulation "). In the case of registration of the Ordering Party Account and/or subscription to the newsletter - the legal basis for the processing of personal data is the User's consent, in accordance with the provisions of art. 6. sec. 1. lit. a) GDPR Regulations.

3. The administrator of personal data is the Seller. Providing personal data in each of the situations indicated in point 1. is voluntary, but necessary for the purpose for which the data was obtained. Personal data provided to the Seller will not be transferred to third parties other than those indicated in the Regulations (e.g. companies supplying Products, banks, companies operating the electronic payment system, companies operating the Twisto platform and ING Bank Śląski SA, accounting firms), for purposes other than those indicated in of the Regulations, without obtaining the prior separate consent of the User. The Ordering Party's data may be made available only to entities authorized to do so, in accordance with applicable law, e.g. the National Trade Inspection, law enforcement authorities, at their request. The User's data will not be processed in an automated manner, nor will they be subject to profiling.

4. More information on the processing of personal data, including the User's rights, can be found in the Privacy Policy, which is an integral part of the Regulations.

SECTION X - OTHER PROVISIONS:

1. In matters not covered by these Regulations, the relevant provisions of Polish law shall apply, in particular the Civil Code, the Act on the provision of electronic services, the Regulation of the GDPR, and in relation to Consumers also the Consumer Act.

2. For the avoidance of doubt, it is stated that none of the provisions of these Regulations limit or exclude the rights of the Ordering Party under the law of the State of the Ordering Party. In the event that the provisions of the law of the Ordering Party's country are more favorable to him than the provisions of Polish law, and are generally applicable, they shall apply to both the Seller and the Ordering Party in the Sales Agreement concluded on the basis of these Regulations.

3. The Seller is entitled to make changes to these Regulations for important reasons (e.g. change in the law, change in the rules of operation of the Online Store). In the event of changes to these Regulations, the User will be notified at least 14 days in advance before the date of entry into force of the changes (relevant information about changes to the Regulations will be posted on the Online Store website, and Users having an Ordering Party Account or subscribing to the newsletter will receive information about the change of the Regulations by e-mail.) In the event of non-acceptance of the amended Regulations, the User has the right to resign from using the Online Store and terminate the contract for the provision of services. This does not exclude or limit the User's right to resign from using the Online Store at any time.

4. The content of these Regulations may be recorded by printing, saving on a carrier or downloading at any time from the Online Store website.

5. The provisions of the Regulations should be interpreted in a way that ensures their compliance with applicable law.

Rawa Mazowiecka, 03 October 2019.

Appendix No. 1 - template of a statement on withdrawal from the contract by the Consumer.

This form should be completed and returned only if you wish to withdraw from the Sales Agreement
…………………………………………….
Consumer's name
…………………………………………….
address
…………………………………………….
phone number
…………………………………………….
e-mail
…………………………………………….
order number and invoice number

Kubiak Mariola, PPHU P & M ul. Tomaszowska 22H, 96-200 Rawa Mazowiecka
with the note "withdrawal from the contract www. pm.com.pl”

Consumer's declaration of withdrawal from a distance contract

Acting in accordance with Art. 27 of the Act of 31/05/2014 on consumer rights, I hereby declare that I withdraw from the contract for the sale of the following goods …………………………………………………………………………………… ………………….……

The sales contract was concluded with Kubiak Mariola, PPHU P & M on ………….. and I received the Goods on ………………..……………. year.
I am asking for a refund to the following bank account: ………..……..…………………………………….

………………………………..
Date and signature of the consumer (only if the document will be sent to the Seller in paper version)